Always ask, what could you do?

Nobody likes a troublemaker at work. We’ve all had colleagues who annoy us or deviate from the script with no heads-up, causing conflict or wasting time: jerks and show-offs who seem to be difficult for no good reason and people who break rules just for the sake of it and make others worse off in the process. But there are also people who know how to turn rule breaking into a contribution.

Never ask what should you do. Asking what could I do leads to the scrutiny of options and the exploration of alternatives which leads to novel insights. Even in emergencies.